Frequently Asked Questions
We are committed to making every experience with So Perfect Jewelry as seamless and enjoyable as possible. Below, you’ll find answers to some of the questions our clients ask most often.
Jewelry & Materials
Are your diamonds natural diamonds?
Yes. All of our diamond jewelry is made with natural diamonds. Lab-grown diamond alternatives are also available upon request for selected bespoke pieces. The type of diamond used will always be clearly communicated before purchase or production.
Do you use real gold?
Yes. Our fine jewelry is made with solid 18K gold, including white gold, yellow gold, and rose gold, unless stated otherwise. However, every piece can also be custom made in other gold colors and purities (14K, 10K, 9K, and Platinum 950/900).
Are your gemstones genuine?
Yes. We only work with genuine colored gemstones, including sapphires, emeralds, rubies, aquamarines, and other precious and semi-precious gemstones. We do not sell imitation stones as genuine gemstones.
Are your pearls real?
Yes. Our pearl jewelry features genuine pearls, including South Sea pearls, freshwater pearls, and other pearl types depending on the design. Pearl type, size, color, and quality can be confirmed with our team before purchase.
Do your jewelry pieces come with certificates?
Selected diamonds, gemstones, and high-value pieces may come with laboratory certificates depending on the item. For pieces without external certificates, So Perfect Jewelry provides product details and authenticity confirmation based on the materials described. If you require a specific laboratory certificate, please contact us before purchase.
Orders & Payment
How can I place an order?
You may place an order directly through our website or contact our team via LINE, WhatsApp, phone, email, or Instagram for assistance. For bespoke jewelry, we recommend contacting us directly so our team can guide you through the design and production process.
What payment methods do you accept?
We accept payment by bank transfer, credit card, and selected online payment methods. For international clients, payment options may vary depending on your country. Please contact our team if you need assistance with payment.
Can I reserve an item?
Yes. Selected pieces may be reserved with a deposit. Reservation terms may vary depending on the item, order value, and whether the piece is ready-made or bespoke.
Are prices fixed?
Prices are based on material cost, stone quality, gold weight, craftsmanship, and design complexity. Some pieces may have fixed prices, while bespoke jewelry and high jewelry may vary depending on stone selection and custom requirements.
Bespoke & Custom Jewelry
Do you offer bespoke jewelry services?
Yes. We offer bespoke jewelry services for engagement rings, wedding bands, earrings, necklaces, bracelets, brooches, heirloom redesigns, and other fine jewelry pieces.
Can I customize an existing design?
Yes. Many designs can be adjusted by changing the gemstone, diamond size, gold color, ring size, length, or other details. Please contact our team to confirm what is possible for your chosen design.
Can I use my own gemstone or old jewelry?
Yes, in many cases. You may bring your own gemstone, diamond, pearl, or heirloom jewelry for redesign or resetting. Our team will inspect the item first and advise whether it is suitable for the design you want.
Do you provide 3D renderings or mockups?
Yes. For selected bespoke designs, we can provide 3D renderings during the design process. A 3D printed mockup may also be available for certain pieces, allowing you to review the size, proportion, and overall look before production begins.
How long does bespoke jewelry take?
Production time depends on the design, materials, and complexity of the piece. Simple designs may take as little as 3-5 days to a couple of weeks for more complicated designs, and more complex bespoke pieces may require longer. Our team will confirm the estimated timeline before production begins.
Shipping & International Orders
Do you ship internationally?
Yes. We offer worldwide shipping for eligible orders. Shipping method, delivery time, and insurance options may vary depending on the destination country and item value.
Is international shipping free?
We offer free worldwide shipping for eligible orders. For certain high-value, oversized, or special-handling items, our team will confirm the shipping arrangement before dispatch.
Are customs duties and import taxes included?
Customs duties, import taxes, VAT, or other local charges are not included unless stated otherwise. These charges are determined by the destination country and are the responsibility of the customer.
How do you package the jewelry?
Each piece is carefully inspected, securely packaged, and presented in So Perfect Jewelry packaging before shipment. For international shipping, we use protective packaging to help ensure the item arrives safely.
Warranty, Exchange & After-Sales Service
Do you offer a warranty?
Yes. All So Perfect Jewelry pieces are guaranteed to be made with the genuine materials described, including natural diamonds, lab-grown diamonds when requested, genuine gemstones, pearls, and solid 18K gold.
What if there is a craftsmanship issue?
We offer complimentary repair service within 30 days of receiving your item for eligible craftsmanship-related issues. After 30 days, repair labor may remain complimentary for eligible items; however, replacement stones, gold, or additional materials may be charged separately.
Can I exchange my jewelry?
Exchange requests are accepted within 30 days of receiving the item for normal items and within 3 days for most bespoke/custom-made items. The replacement item must be of equal or higher value, and the returned item must be in its original, unworn condition. Some bespoke, customized, resized, engraved, or specially ordered items may not be eligible for exchange.
Do you offer resizing?
Yes. For rings, we offer one complimentary post-sale resizing service where possible. Resizing depends on the ring design, stone setting, engraving, and structure. Some designs, such as eternity rings, may have limited resizing options.
Do you offer cleaning and polishing?
Yes. So Perfect Jewelry pieces may be brought or sent back to us for professional cleaning and inspection. Complimentary rhodium plating is available once a year for eligible white gold jewelry, while yellow gold and rose gold pieces may receive complimentary polishing service once a year, depending on the condition and structure of the piece.
What should I do if a stone becomes loose?
Please stop wearing the item immediately and contact our team. Continuing to wear jewelry with a loose stone may increase the risk of damage or stone loss. Our team will inspect the piece and advise the best repair option.
Showroom & Consultation
Do you have a physical showroom?
Yes. You may visit our showroom in Bangkok, Thailand.
So Perfect Company Limited
285/4 Soi Pramote, Surawong Road, Bangrak District, Bangkok 10500, Thailand
Do I need an appointment?
Walk-ins are welcome during opening hours, but we recommend making an appointment for bespoke jewelry, bridal consultation, high jewelry, or specific item viewing so our team can prepare the pieces and assist you properly.
How can I contact you?
You can contact us via LINE, WhatsApp, phone, email, Instagram, or through the contact form on our website. Our team will be happy to assist you with product inquiries, bespoke jewelry, bridal consultation, and after-sales service.
Visit our store at Silom 26, Bangkok. We are open every day.
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